Client Support

MODAS develops cost recovery solutions based upon our clients’ billing policies. The public or private organization we are contracted with is our primary client and our service functions are specific to each client’s cost recovery requirements. We do consult with each client to help establish policies that manage risk while also providing benefit and a positive service experience for their end users. To support this endeavor, we provide our clients with live help desk support and a support portal for creating trouble tickets in order to deliver active response.

For billing support to our clients’ end users we provide a self-help portal that enables them to update debit/credit cards, change payment methods, retrieve billing statements or initiate billing disputes. Wireless service support for upgrades, service plan changes, feature add-on’s, line suspensions, line cancellations…etc. will continue to be managed by either the organization’s telecom administrator or by the wireless carrier, as the client is the only authorized party to effect changes related to their wireless service(s) agreement.